Right of withdrawal

Last updated: 12 October 2026

You have ordered from Frinta and changed your mind? If you live in the European Union, the law gives you 14 days to send your order back to us, without having to give a reason. This page explains how, in plain terms, and includes the form provided for by law.

Good to know: if it is only the size that isn't right, our perfect-fit guarantee is simpler. We send you a new size free of charge, with nothing to send back. See /pages/livraison-et-retours.

You have 14 days

The 14-day period starts the day after you (or the person you have named) receive the last item of your order. If the period ends on a Saturday, a Sunday or a public holiday, it is extended to the next working day.

You do not have to give a reason. You simply need to let us know before the period ends.

How to let us know

Send an e-mail to contact@myfrinta.com stating clearly that you wish to withdraw, with your order number. You can use the form below, but it is not compulsory: one unambiguous sentence is enough.

We confirm receipt of your request by e-mail, without delay.

Sending the items back

Once your request has been sent, you have 14 days to send the items back to us. We give you the return address by e-mail as soon as we receive your request.

• The cost of sending the items back is yours.
• Choose a tracked service and keep your proof of posting until you have been refunded.
• You may try the items on as you would in a shop. If an item has been worn or handled beyond what is needed to try it on, we may withhold part of the refund to reflect the loss in value.

If your order benefited from an offer (for example "Buy 2, get 1 free") and you only send back some of the items, the refund takes the offer into account: the free item is tied to the paid items.

Your refund

We refund all the amounts you paid, including the standard delivery costs, no later than 14 days after receiving your withdrawal request. We may wait until we have received the items, or proof that they have been sent, before issuing the refund.

The refund is made to the payment method used for the order, at no cost to you. If you chose a delivery option more expensive than standard delivery, only the cost of standard delivery is refunded.

Withdrawal form

You can copy the text below into an e-mail to contact@myfrinta.com, or print it and send it to us by post.

To East Ecom Limited, Room 5065, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong, contact@myfrinta.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

What withdrawal does not replace

The right of withdrawal is a legal protection. It comes in addition to our commercial commitments, which go further:

• the perfect-fit guarantee, 90 days, to change size free of charge;
• the replacement or refund of a damaged, faulty or non-conforming item, reported within 90 days;
• the legal guarantees of conformity and against hidden defects, described in our terms of sale: /pages/cgv.

A question?

Write to us at contact@myfrinta.com. We reply quickly.