Help Centre

Your order is dispatched on the working day after you place it. Orders placed at the weekend or on a public holiday leave on the next working day.

Due to high demand, delivery then takes 7–15 working days after dispatch.

As soon as your parcel is handed to the carrier, you receive an email with your tracking number.

Track my order

Your tracking number is in your dispatch email. Click the link to see where your parcel is at any time, or go to our Track my order page.

We also email you at every important step of the delivery.

No tracking number a few days after your order? Please check your spam folder, then write to us using the form below.

Yes, this is completely normal. While your parcel travels by air, the tracking can show no new information for several days. It usually starts moving again once the parcel reaches your country and the local carrier takes it over.

Your parcel is not lost: we email you at every step, there is nothing you need to do.

Please don't worry, the parcel is usually close by. Here is where to look:

• the place the carrier gives in the delivery status (at the door, with a concierge, at a pickup point…);
• your letterbox or parcel box;
• with your neighbours;
• a delivery notice card in your letterbox: your parcel may be waiting at a pickup point or post office.

Carriers sometimes mark a parcel as “delivered” shortly before it actually arrives. Still nothing after 48 hours? Write to us using the form below with your order number, and we will open an investigation with the carrier.

If the carrier confirms delivery to the correct address and the parcel then went missing, please report it to the carrier and file a theft report. Unfortunately we cannot cover theft that happens after a confirmed delivery.

Please collect your parcel within the time limit given by the carrier, on the notice card or in its message. Bring with you:

• the notice card or the collection code;
• an identity document;
• the local carrier's tracking number, shown on the notice card or on the tracking page. This is neither your Frinta order number nor the number starting with “WS”.

A parcel that is not collected in time is returned to us. We can then send it to you again for a redelivery fee of €9 (or the equivalent in your currency).

A parcel can come back to us if the address was incomplete or incorrect, if it was refused, or if it was not collected from the pickup point.

We can send it again once the redelivery fee of €9 (or the equivalent in your currency) has been paid. This fee covers the carrier's return of the parcel and the new delivery. Write to us using the form below with your order number: you can check and correct your address when you pay the fee.

Yes, as long as your parcel has not left yet. Write to us as soon as possible using the form below, with your order number and the correct address. Orders leave on the next working day, so please don't wait.

Once the parcel has been dispatched, the carrier no longer allows us to change the address. Please check it carefully when you pay.

Our perfect-fit guarantee covers you for 90 days after delivery: we send you a new size, free of charge. You don't need to send anything back: keep your first item, give it away or wear it at home.

Write to us using the form below with your order number and the size you would like.

Good to know: the guarantee applies once per order. Because we send you another size, a size problem does not lead to a refund.

See the size guide

• Machine wash at 30 °C, ideally in a laundry bag.
• Dry flat, in the open air.
• No tumble dryer, no bleach.
• Do not iron the built-in bra.

This way it keeps its shape and support for longer.

Klarna sends you its bill about 30 days after your order. Your parcel normally arrives before then. Pay the bill as usual, directly with Klarna.

A problem with the delivery? Please write to us first using the form below, and we will find a solution with you.

We accept bank cards (Visa, Mastercard, CB, American Express), PayPal, Apple Pay, Google Pay and Klarna. Depending on your country, other local payment methods may be offered at checkout.

On your bank statement, the payment appears as TRYFRINTA.

Please always write to us before sending anything back, using the form below, within 90 days of delivery. Give your order number and a few words about what is wrong. We will offer you the best solution for your case (a new size, a replacement or a refund) and, if a return is needed, we will give you the address and the steps to follow.

An item sent back without our prior agreement cannot be accepted or refunded.

The easiest way is the form at the bottom of this page. Please include your order number, it saves us time. You can also email us at contact@myfrinta.com.

We answer every message within 24 working hours.