Terms of sale

Last updated: 14 October 2026

These terms apply to every order placed on the Frinta store (myfrinta.com and its subdomains). By confirming your order, you accept them. We wrote them to be read: if anything is unclear, write to us at contact@myfrinta.com.

1. Who we are

The Frinta store is operated by:

East Ecom Limited
Room 5065, 5/F, Yau Lee Centre
45 Hoi Yuen Road, Kwun Tong
Kowloon, Hong Kong

E-mail: contact@myfrinta.com

In the rest of this text, "Frinta", "we", "us" and "our" mean East Ecom Limited. "You" means the person placing the order, as a consumer, for personal use and not for resale.

The store uses the Shopify platform. Shopify hosts the store and processes the payment, but each sale is concluded directly between you and Frinta. Shopify is not a party to the contract of sale.

Payments on this site are processed by Cherrycom Worldwide SL, a company incorporated in Spain, VAT number B01965813, registered at 3 Resurrection Street, Getafe 28, Madrid, 28091, Spain. This is not a return address: for any return, please contact us first at contact@myfrinta.com.

2. Our products

We sell clothing and underwear for women, in particular the Frinta tank top with built-in bra and the Frinta leak-proof high-waist briefs.

We do everything we can to present our products faithfully. Colours may nonetheless vary slightly depending on your screen. Sizes correspond to our size guide: /pages/guide-des-tailles. If in doubt, the perfect-fit guarantee (section 10) lets you change size at no charge.

Our products are offered subject to availability. If an item you have ordered is no longer available, we let you know by e-mail and refund the amount paid for that item.

3. Prices and currencies

Prices are shown in the currency of your country, selected automatically or via the store's country selector:

• euro (€) for France, Belgium, Luxembourg, Monaco, Germany, Austria, Italy, Spain, Portugal, the Netherlands and Finland;
• Swiss franc (CHF) for Switzerland;
• Canadian dollar (CAD) for Canada;
• pound sterling (GBP) for the United Kingdom;
• US dollar (USD) for the United States;
• the local currency for the other countries offered at checkout.

The price you are charged is the one shown when you confirm your order. It is repeated in the confirmation e-mail. For France and the European Union, the price shown is the total price: it includes VAT. For deliveries outside the European Union, import duties or taxes may be requested by the carrier on delivery; they remain your responsibility.

Delivery costs, if any, are shown before you confirm your order (see section 7). Standard delivery is free.

We may change our prices at any time, without affecting the price of an order already confirmed. In the event of an obvious pricing error (for example a derisory price caused by a typing mistake), we may cancel the order concerned and refund you in full, even after the confirmation has been sent.

4. Our offers

The offers below are those in force on the date these terms were last updated. They may be changed or withdrawn at any time, without affecting orders already confirmed.

"Buy 2, get 1 free" and "Buy 3, get 2 free"
These offers apply to tank tops and briefs. They are applied automatically in your cart and at checkout, without a code: for 2 items bought, the 3rd is free; for 3 items bought, the 4th and 5th are free. The free item (or items) is always the cheapest in the cart.

Free leak-proof briefs
With any order of 3 tank tops or more, a pair of Frinta leak-proof briefs is yours free. It appears in your order at €0.

Code WELCOME10
The code WELCOME10 gives 10% off a first order. It is valid once per customer and cannot be combined with the "Buy 2, get 1 free" and "Buy 3, get 2 free" offers.

Common rules
Only one discount code can be used per order. Codes must be entered before payment: we cannot apply them afterwards. If part of an order that benefited from an offer is returned, the refund takes the offer applied into account (section 9).

5. Your order

Placing an order takes a few steps: you choose your items, your size and your colour, you check your cart, you enter your details and delivery address, then you pay. Before you confirm, a summary lets you check and correct your order.

Your order is final when you click the payment button and the payment is accepted. You then receive a confirmation e-mail summarising your order. This e-mail constitutes Frinta's acceptance of your order.

We may refuse or cancel an order in the event of reasonable suspicion of fraud, unauthorised payment or non-compliance with these terms. In that case, we let you know at the e-mail address given with the order and refund the amounts paid.

You confirm that you are at least 18 years old, that the information you give us is accurate and that you are authorised to use the chosen payment method.

6. Payment

Payment is made online, at the time of ordering, by bank card (Visa, Mastercard, American Express) or by the other methods offered at checkout (for example Apple Pay, Google Pay, Shop Pay). Payment is due in full when the order is placed.

Payments are processed by Shopify Payments or by Stripe, depending on the payment page used. Your card details are entered on a secure, encrypted page; Frinta never has access to them and does not store them.

Your bank statement may show a descriptor other than the name Frinta. If you do not recognise a charge, write to us at contact@myfrinta.com before disputing the transaction with your bank: we find the order and sort out the problem in a single exchange in the vast majority of cases.

7. Delivery

We deliver to the countries offered at checkout. Every order placed on a working day is dispatched the next working day. Indicative delivery times, parcel tracking and what to do if a parcel is damaged, lost or delivered to the wrong address are detailed on the page /pages/livraison-et-retours.

Standard delivery is free. A paid delivery option may be offered at checkout; its price is shown before you confirm.

You are responsible for the accuracy of the delivery address. The items become yours, and the risk passes to you, on delivery to the address you have given.

If a parcel reaches you later than the announced time, write to us. If we cannot deliver within a new reasonable period that you grant us, you may cancel the order and we refund you in full within 14 days.

8. Right of withdrawal

If you live in the European Union, you have 14 days from receiving your order to withdraw, without having to give a reason. You simply need to let us know by e-mail at contact@myfrinta.com, then send the items back to us within 14 days, at your own cost, by a tracked service.

We refund all the amounts you paid, including the standard delivery costs, no later than 14 days after receiving your request, to the payment method used. We may wait until we have received the items or proof that they have been sent.

You may try the items on as you would in a shop. A loss in value caused by use beyond trying on may be deducted from the refund.

The full procedure and the model withdrawal form are on the page /pages/retractation.

9. Returns, exchanges and refunds

Beyond the right of withdrawal, Frinta offers you broader return conditions, detailed on the page /pages/livraison-et-retours. In short:

• You can report a problem to us within 90 days of delivery.
• Every return must be approved by our team before it is sent. An item returned without prior agreement can be neither accepted nor refunded.
• A returned item must be unworn, in its original condition, sent by a tracked service.
• A damaged, faulty item, or one that does not match your order, is replaced free of charge or refunded on presentation of a photo, usually without a return.
• Refunds are made to the original payment method, generally within 5 to 10 working days of approval.

When an order has benefited from an offer ("Buy 2, get 1 free", "Buy 3, get 2 free", free briefs) and only some of the items are returned, the free item remains tied to the paid items: the refund is calculated on what you actually paid for the items returned.

10. Perfect-fit guarantee, 90 days

If your tank top does not fit the way you hoped, tell us within 90 days. We send you a new size, free of charge.

• The 90 days run from the delivery of your order.
• Write to us at contact@myfrinta.com with your order number and the size you would like.
• There is nothing to send back: you keep your first tank top.
• The guarantee applies once per order.
• As we replace the item, a sizing mistake does not give rise to a refund.
• The guarantee does not cover items marked "end of line" or items damaged by improper care.

This guarantee is a commercial commitment by Frinta. It comes in addition to your legal rights (sections 8 and 11) and does not replace them.

11. Legal guarantees

Independently of our commercial commitments, you benefit from the guarantees provided by law.

Legal guarantee of conformity
You have two years from delivery of the item to invoke the legal guarantee of conformity in the event of a lack of conformity. During those two years, you only have to prove that the defect exists, not when it appeared.

In the event of a lack of conformity, you may choose between repair and replacement of the item, free of charge. If neither is possible within a reasonable time or without major inconvenience to you, you may obtain a price reduction or a full refund in exchange for returning the item. An item repaired under this guarantee benefits from a six-month extension of the guarantee.

Guarantee against hidden defects
You also benefit from the guarantee against hidden defects, for two years from the discovery of the defect. It lets you choose between a full refund in exchange for returning the item and a price reduction if you keep it.

To invoke either of these guarantees, write to us at contact@myfrinta.com with your order number, a description of the problem and, if possible, a photo.

12. Your personal data

We collect and use your data only to process your order, deliver to you, answer your requests and, if you agree, send you our new arrivals and offers. Everything is detailed in our privacy policy: /pages/confidentialite.

13. Intellectual property

The Frinta brand, the texts, photos, videos, illustrations and the design of the store belong to us or are used with the permission of their authors. You may view them for your personal use. Any reproduction or reuse for other purposes requires our written agreement.

14. Liability

We undertake to supply items that match their description and to comply with these terms. We cannot be held liable for a delay or failure to perform caused by an event beyond our control (strike, natural disaster, customs blockage, widespread carrier failure), or for damage resulting from use or care of the item that does not follow our recommendations.

Nothing in these terms limits the rights the law grants you as a consumer.

15. Complaints and mediation

A problem? Write to us first at contact@myfrinta.com with your order number. We reply to every message and settle most requests in a single exchange.

If we cannot reach an agreement, you may use a consumer mediator free of charge, within one year of your written complaint to us. The mediator's details are provided on request at contact@myfrinta.com. You remain free to bring the matter before the competent court.

16. Governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong, without prejudice to the mandatory consumer-protection rules of your country of residence.

If any clause of these terms were held to be void, the other clauses would remain applicable.

17. Changes

We may update these terms at any time. The version that applies to your order is the one online on the day you place it; we advise you to keep a copy. The date of the last update appears at the top of this page.