Shipping policy
Last updated: 14 October 2026
At Frinta, we want everything to be simple: your parcel leaves quickly, you can track it, and if the size isn't right, we change it at no charge. Here is how it works, point by point.
Dispatch
Every order placed on a working day is dispatched the next working day. Orders placed at the weekend or on public holidays leave on the first working day that follows.
As soon as your parcel is handed to the carrier, you receive a dispatch confirmation e-mail with your tracking number.
Delivery costs
Standard delivery is free, whatever the value of your order. It appears at checkout as "Standard delivery".
A paid option, "Fast delivery + Lifetime guarantee", is also offered at checkout. Its price is shown in your currency before you confirm your order (€3.95 for France and the euro zone).
Delivery times
Due to high demand, delivery takes 7–15 working days after dispatch.
Occasionally a parcel takes a little longer than expected, most often because of the carrier or customs. If that happens, we do what is needed to keep you informed.
Tracking your parcel
Your tracking number is in the dispatch e-mail. Simply click the link to see where your parcel is, at any time.
If you have not received your tracking number within a few days of ordering, write to us at contact@myfrinta.com. Remember to check your junk folder.
Tracking says "delivered" but nothing has arrived
It happens, and the parcel is usually not far away. First check by the door, in the letterbox, with the concierge or with a neighbour: carriers sometimes mark a parcel "delivered" shortly before it actually arrives.
If you still have nothing after 48 hours, write to us at contact@myfrinta.com with your order number. We open an enquiry with the carrier and keep you informed.
If the carrier confirms delivery to the correct address and the parcel has since gone missing, we ask you to report it to the carrier and file a theft report. Unfortunately, we cannot cover a theft that occurs after a confirmed delivery.
Incorrect address
Please check your address carefully at checkout: that is where the parcel will be delivered. If you notice a mistake, write to us straight away. As long as the parcel has not left, we correct the address. Once the parcel has been dispatched, the carrier no longer allows us to change it.
If your parcel comes back to us (incomplete or incorrect address, refused, or not collected from the pickup point), we can send it again once you pay a redelivery fee of €9 (or the equivalent in your currency). This covers the carrier returning the parcel and delivering it again. You can correct your address when you pay.
Pickup point: if your parcel is left at a pickup point, collect it within the time the carrier gives you. After that it comes back to us and the redelivery fee above applies.
Damaged parcel or wrong item
Open your parcel as soon as it arrives. If an item is damaged, faulty or does not match your order (wrong size, wrong colour, wrong style), write to us within 90 days at contact@myfrinta.com with:
- your order number,
- a photo of the problem,
- a short explanation.
Once the problem is confirmed, we send you a replacement free of charge, or we refund you. In most cases, you have nothing to send back.
Perfect-fit guarantee, 90 days
If your tank top does not fit the way you hoped, tell us within 90 days. We send you a new size, free of charge.
How it works: write to us at contact@myfrinta.com with your order number and the size you would like. That's all. There is nothing to send back: keep your first tank top, give it to someone or wear it at home.
What you need to know:
- The 90 days run from the delivery of your order.
- The guarantee applies once per order.
- It covers sizing mistakes: as we send you a replacement, a sizing issue does not give rise to a refund.
- It does not cover items marked "end of line" or items damaged by improper care (tumble dryer, bleach, hot wash).
To choose the right size before you order, see our guide: /pages/guide-des-tailles.
Returning an item
Every situation is different, so we handle returns personally rather than with a one-size-fits-all form. In every case, write to us before sending anything back.
- E-mail contact@myfrinta.com with your order number and a few words about what is wrong, within 90 days of delivery.
- We reply with the best solution for you: a size change under the perfect-fit guarantee, a replacement, a refund or something else, depending on the situation. We may ask for a photo to speed things up.
- If a return is needed, we give you the return address and the steps to follow.
The conditions for a return to be accepted:
- The return must be approved by our team before it is sent. An item returned without prior agreement can be neither accepted nor refunded.
- The item must be unworn, in its original condition.
- The parcel must be sent with a tracked service. Keep your proof of posting until everything is settled.
- The refund or replacement is confirmed once the return has been approved and, where applicable, received and checked.
Refunds
When a refund is granted, it is made to the payment method used for the order. We cannot refund to another card or another account.
Refunds are usually processed within 5 to 10 working days of approval. Depending on your bank, it may take a few more days to appear on your statement. If nothing has appeared after 15 working days, write to us at contact@myfrinta.com.
Cancelling an order
Changed your mind just after ordering? Write to us as soon as possible at contact@myfrinta.com with your order number. As long as the parcel has not been handed to the carrier, we can cancel the order and refund you in full. As our orders leave the next working day, please don't wait.
Once the parcel has left, you can use your right of withdrawal (see below) or our perfect-fit guarantee.
Your right of withdrawal (European Union)
If you live in the European Union, you have 14 days from receiving your order to change your mind, without having to give a reason. This right comes in addition to our perfect-fit guarantee and the return conditions above. The details and the withdrawal form are on the page /pages/retractation.
A question?
Write to us at contact@myfrinta.com. We reply to every message, and we settle most requests in a single exchange.